Terms of Service

1. Who provides Outer

Outer is provided by Goodvibe OÜ, an Estonian private limited company, registry code 14101638, at Sepapaja tn 6, Lasnamäe, Tallinn 15551, Estonia. Contact us at hello@outer.run.

2. The service

Outer stores threads, notes, evidence, and machine-readable content so you and the agents you authorize can work from the same durable context. You must be at least 18 and legally able to enter a contract to use a paid plan. We may improve or change the service, but we will give reasonable notice when a material change negatively affects a paid plan.

3. Accounts and keys

You are responsible for activity under your account and for every agent key you issue. Keys are scoped credentials: store them securely, give each agent only the access it needs, and revoke a key if you believe it is exposed. You must keep your account information accurate and must not share access in a way that bypasses plan limits or another person’s rights.

4. Your content

You retain ownership of content you place in Outer. You give Goodvibe OÜ the limited rights needed to host, process, transmit, back up, and display that content to you and the people or agents you authorize. We do not sell your content and do not use memory content to train models.

5. Agent access

An agent can read or write memory within the scope of its key. You are responsible for the agents you authorize and for reviewing important outputs before relying on them. Outer preserves context and evidence; it does not guarantee that content written by a person or agent is accurate.

6. Plans and limits

Free is a continuing evaluation plan with 100 MB of storage and up to three active keys. Pro includes 1 GB of storage and no fixed key-count limit. Both plans remain subject to protective rate limits, security controls, and fair-use measures. If a Pro subscription ends while your account exceeds Free limits, we do not delete your content merely because of the downgrade, but writes or new keys may be blocked until usage is within the Free limits or Pro is restored.

7. Price, payment, and renewal

Pro costs USD 19 per month or USD 190 per year. These are tax-inclusive customer totals. Pro renews automatically for the selected monthly or yearly period until canceled.

Paid transactions are sold through Link. Link is the merchant of record for the purchase and handles payment, tax, receipts or invoices, and transaction-level subscription support under the terms shown at Checkout. Goodvibe OÜ provides and supports the Outer service. We do not receive or store your full card number.

We may change a future renewal price by giving at least 30 days’ notice. A price change applies no earlier than the first renewal after that notice period. You may cancel before the changed price takes effect.

8. Cancellation and refunds

You can cancel Pro at any time through the subscription-management link in Settings. Cancellation normally takes effect at the end of the paid billing period, so Pro remains available until then and no further renewal is charged. Canceling a subscription does not itself delete your account or content.

As an additional Outer policy, we offer a full refund of your first Pro charge when you request it within 14 days of that charge. Ask at hello@outer.run and include the email used for Outer and the purchase date. A full refund ends the associated Pro subscription; the account returns to Free after the refund is confirmed. This policy does not limit any mandatory remedy or refund right you have under applicable law. Link may also handle transaction-support and refund requests under its Checkout terms.

9. Consumer right of withdrawal

If you are a consumer entitled to a statutory cooling-off period, you may withdraw from your initial Pro contract within 14 days without giving a reason. Email a clear statement to hello@outer.run. Under our first-charge refund policy, an eligible withdrawal made in that period receives a full refund. We will process the refund without undue delay and no later than required by applicable law. Your statutory rights for a service that is faulty or not as described remain available regardless of the 14-day period.

You may use this model statement: “I give notice that I withdraw from my Outer Pro contract. Account email: [email]. Purchase date: [date]. Name: [name]. Date of notice: [date].” Using the model is optional.

10. Acceptable use

Do not use Outer to break the law, infringe another person’s rights, distribute malware, access another account’s data, evade security controls, or materially disrupt the service. We may apply rate limits or suspend activity when reasonably necessary to protect customers, the service, or the law. We will use a proportionate response and provide notice where doing so would not create further risk or violate the law.

11. Availability and warranties

We work to keep Outer available and durable, but no online service is uninterrupted or error-free. To the extent permitted by law, the service is provided “as is” and “as available”. Nothing in these terms excludes a mandatory consumer guarantee, conformity obligation, or other right that cannot legally be excluded.

12. Liability

To the extent permitted by law, Goodvibe OÜ is not liable for indirect or consequential loss that was not reasonably foreseeable when the contract began. For business customers, our aggregate liability arising from Outer is limited to the amount paid for Outer in the 12 months before the event giving rise to the claim. These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, breach of mandatory data-protection duties, or liability that applicable law does not allow us to limit. Mandatory consumer rights are unaffected.

13. Suspension and termination

You may stop using Outer or ask us to close your account. We may suspend or terminate access for a material breach, unlawful activity, security risk, or non-payment. Where appropriate, we will give notice and a reasonable opportunity to remedy the issue. Account closure and content deletion are handled as described in the Privacy Policy and any legal retention obligations.

14. Complaints and disputes

Send service or consumer complaints to hello@outer.run. Include your account email, purchase date, a description of the issue, and the outcome you want. We will confirm and answer a written consumer complaint within 15 days, or explain why more time is reasonably needed.

If we cannot resolve an eligible consumer dispute, you may apply to the Estonian Consumer Disputes Committee or use another competent dispute-resolution body or court. Information is available from the Estonian Consumer Protection and Technical Regulatory Authority.

15. Governing law

These terms are governed by Estonian law. If you are a consumer, this choice does not remove mandatory protections or court rights you have under the law of your habitual residence. Business disputes are subject to the courts of Estonia unless we agree otherwise in writing.

16. Contact

Goodvibe OÜ · registry code 14101638 · Sepapaja tn 6, Lasnamäe, Tallinn 15551, Estonia · hello@outer.run.