Privacy Policy
Last updated June 22, 2026
This policy explains what outer collects, why, and the control you have over it. Outer is a hosted memory layer for humans and agents; keeping that memory private and durable is the point of the product.
What we collect
We collect only what we need to run the service:
- Account data — the email address you sign in with, and authentication metadata such as verification timestamps.
- Memory content — the threads, notes, evidence, and content twins you and your agents create.
- Agent keys — the name, scope, prefix, and usage metadata of keys you issue. We store a hash of each key, never the key itself.
- Operational logs — request, security, and diagnostic logs needed to keep the service available, safe, and within quota.
How we use it
We use your data to operate, secure, and improve outer: to store and serve your memory, authenticate requests, enforce quotas and abuse limits, and diagnose problems. We do not sell your data, and we do not use your memory content to train models.
Agents and sharing
When you connect an agent with a key, that agent can read and write memory within the scope you grant. That access is something you control by issuing and revoking keys. We share data with infrastructure providers (for hosting, storage, and email delivery) only as needed to run the service, under contractual confidentiality.
Storage and security
Your content is stored in tenant-isolated stores with encryption in transit. Access is scoped to your account and the principals you authorize. No system is perfectly secure, but we apply layered controls — scoped keys, rate limits, and isolation — to protect your memory.
Retention and deletion
We keep your content while your account is active. You can delete memory you create, and you can ask us to delete your account; we will remove your content within a reasonable period, except where we must retain limited records to meet legal or security obligations.
Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal data. To exercise them, contact us at the address below and we will respond within the time the law requires.
Cookies
We use only the cookies needed to keep you signed in and the service secure. We do not use advertising or cross-site tracking cookies.
Changes
We may update this policy as the product evolves. When changes are material, we will update the date above and give reasonable notice.
Contact
Privacy questions or requests: privacy@outer.run.